Refund policy

30-Day Return Policy

We want you to love your ECOVOX portable WiFi. If you're not satisfied, you may request a return within 30 days of delivery.

Eligibility

• Item must be in original condition, with all accessories (device, USB-C cable, packaging) included.
• A valid proof of purchase (order number or confirmation email) is required.
• Devices with physical damage caused by misuse are not eligible.

How to Start a Return

Contact us at yangyiming@pugongding.com with your order number. We will respond within 1-2 business days with return instructions and the return address.

Return Shipping

• Defective or wrong item: we cover the return shipping cost.
• Change of mind: the customer is responsible for return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Defective on Arrival

Please inspect your order upon delivery. If the device is defective, damaged, or incorrect, contact us immediately with photos so we can make it right — replacement or full refund.

Exchanges

The fastest way to exchange is to return the original item and place a new order once the return is accepted.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, as long as the order has not yet shipped.